Help & Support
Penalty Points
Our platform was founded on the belief that everybody deserves a place to feel home and being part of a community. This only works if everybody treats others with respect, even in a competitive environment. For that reason, we created our Code of Conduct.
What are Penalty Points?
Penalty Points, or in short PP's are a system in which we handle and punish anti-community behaviour. If a player violates the code of conduct, cheats in games, stream snipes others or performs any other destructive actions, they are receiving Penalty Points as a result of it. Based on the Penalty Points a player has, their account may be restricted, they may not be able to participate in certain competitions, or be permanently banned from the platform.
If an account receives a Penalty Points, the points will be valid for a duration of 6 months. After 6 months, Penalty Points are considered invalid and will no longer be counted towards the players points.
The maximum amount of Penalty Points an account can receive is 20 points. Once a player accumulates a total of 20 points, the account will be banned for a minimum of 3 months (exceptions apply).
Final Admin Decision
Global Administrators will always have the final say for any punishment against a player. The table below is a rough guideline of how points are assigned in certain cases. Based on the accounts' history or other factors a punishment may be lighter or harsher.
Penalty Point Overview
| Action | Description | Penalty Points |
| Unsportsmanlike Conduct | Anything which is not covered by other rules but tries to upset/trigger the opponent | 3 |
| Harassment, Insult | Insulting another player or otherwise being disrespectful | 5 |
| Ingame Griefing | Blocking your team mates, purposefully damaging them or performing any other action which hurts your own team | 5 |
| Disturbance of competition integrity | Registering for multiple competitions at the same time which results in a default win | 5 |
| Bug Abuse | Using a bug in a competition setting which results in an unfair advantage without confirming the usage with admins before | 7 |
| Racism | Racist behaviour against another player | 10 |
| Stream Sniping | Watching a stream of another participant to gain information which would otherwise not be available | 10 |
| Match Fixing | TBA | 20 |
| Smurfing | Using a secondary account to circumvent a ban or competition restriction. The smurf account will get banned permanently, the main account will be banned for at least 6 months. | 20 |
| Cheating | Using third party tools and any other options which are not part of the game to gain an unfair advantage. The ban will be for 5 years. | 20 |
Are Bans Public?
Yes. Bans are public, including the reasoning for the ban and will be shown on the users' profile.